Automatic Renewals | Direct Car Excess Insurance

Automatic
Renewals

Automatic Renewals

When purchasing an annual insurance policy, customers can select an option to automatically renew their policy each year, meaning that they have peace of mind knowing that they have continuous cover in place. If selected, the customer’s policy will automatically renew unless the policyholder has previously advised us that they do not want this policy to be renewed, or at renewal they have advised us that they no longer wish to renew this policy, or they are no longer eligible for cover. We will still write to the policyholder prior to the expiring policy’s renewal date to remind them that this policy is due to be renewed and confirm the renewal premium. We will also highlight if the renewal premium has changed or there have been changes made to the terms and conditions of their policy. Renewal premiums will again be collected from the specified credit or debit card that was originally used when setting up their policy. We are entitled to assume at renewal that the policyholder’s details have not changed and they have the consent of the credit or debit card holder, unless the policyholder informs us otherwise. We will through our administrative bank, charge the payment details to the credit or debit card held on record for the renewal premium due. Policyholders should also be aware that we can only automatically renew this policy when:

  • • they have made us aware of any changes to their circumstances and/or information previously provided, if any;
  • • the credit or debit card details we have on record have not changed; and
  • • the credit or debit card holder has given his or her consent for his or her card being charged at renewal.
If we are unable to auto-renew this policy (for example, due to payment card failure) or if the policyholder no longer meets the eligibility criteria for auto-renewal, we will notify the policyholder of this at least 14 days prior to the renewal date. If the policyholder wishes to opt out of automatic renewal or needs to tell us about any changes to their circumstances or insurance requirements, please contact Direct Car Excess by phoning 0333 323 0208 or by e-mailing info@direct-carexcess.co.uk.

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Copyright © American International Group UK Limited. All rights reserved Direct Car Excess Insurance is a trading name of American International Group UK Limited registered in England: company number 10737370. Registered address: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 781109). This information can be checked by visiting the FCA website. Calls may be monitored or recorded. This site is directed at users within the United Kingdom. Products underwritten by American International Group UK Limited.

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The policy is administered by Questor Insurance Services Limited (an independent insurance intermediary authorised and regulated by the Financial Conduct Authority Firm Ref: 466942) on behalf of Direct Car Excess Insurance.

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