Direct Car Excess Insurances
Terms & Conditions
By using the Direct Car Excess website, you acknowledge your assent to the following conditions of use, as well as any additional terms contained within this website, without limitation or qualification (collectively, the “Terms & Conditions”). Please read these Terms & Conditions carefully before using this website. You may only use this website in accordance with these Terms & Conditions.
If you cancel your policy within 14 days of receipt of your policy documentation, where your policy has been paid in full and providing that you have not travelled, no valid claim has been made or is intended to be made and no incident likely to give rise to a claim has occurred we will refund the premium paid.
If you are outside the first 14 days, have travelled, are making a claim or something has happened that will lead to you making a claim, we can still cancel your policy and we may be able to offer a partial refund in line with the terms set out in your insurance policy wording. We may charge an admin fee and/or an amount for the cover you have used. Please call us on 0845 605 2700 or email us at email@example.com for further information.
Customer support and service
Complaints regarding the sale of the policy and dealings directly with Direct Car Excess Insurance
All claims complaints
The Claims Manager,
Direct Car Excess Claims,
The AIG Building,
2-8 Altyre Road,
Surrey, CR9 2LG
Or e-mail firstname.lastname@example.org. If we have given you our final response and you are still dissatisfied you may refer your case to the Financial Ombudsman Service (FOS) at their address above. Referral to the FOS will not affect your right to take legal action against us.
Method of payment
Receipts, bills and settlement mistakes
The policy schedule that is sent to you displays the exact cost of your insurance. It will also display the date the transaction took place. The policy schedule will therefore serve as a receipt. Should the details on this document be incorrect we will amend your details immediately on your instruction.
Copyright © American International Group UK Limited. All rights reserved Direct Car Excess Insurance is a trading name of American International Group UK Limited registered in England: company number 10737370. Registered address: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 781109). This information can be checked by visiting the FCA website. Calls may be monitored or recorded. This site is directed at users within the United Kingdom. Products underwritten by American International Group UK Limited.
The policy is administered by Questor Insurance Services Limited (an independent insurance intermediary authorised and regulated by the Financial Conduct Authority Firm Ref: 466942) on behalf of Direct Car Excess Insurance.
When we sell you a policy, we receive commission from the insurer which is a percentage of the total premium.